Refund & Cancellation Policy
Last updated: September 3, 2026
Overview
Linkhiver is a product of Criccletech Bilişim Ltd. Şti., Istanbul, Türkiye. Paid Linkhiver plans are sold and billed by our merchant of record, Paddle (Paddle.com Market Ltd). Paddle appears as the seller at checkout and handles payment processing, applicable taxes, invoicing, and refunds. Purchases are also subject to Paddle's buyer terms.
14-day money-back guarantee
If Pro is not right for you, write to us within 14 days of the payment and we refund it in full — no reason needed, nothing to justify. This covers your first payment and every renewal after it. The money goes back to the original payment method. If you subscribed inside the mobile app, Apple or Google processes the refund rather than us: request it through your store account, and write to us if it does not go through. This guarantee is ours, given on top of whatever your local consumer law already grants you — it never replaces those rights.
Canceling your subscription
Subscriptions renew automatically at the end of each billing period until canceled. You can cancel anytime from the customer portal (Settings → Billing in the app). Your plan stays active until the end of the period you have already paid for and you won't be charged again. If you are still within 14 days of the charge, the guarantee above refunds that period in full.
Requesting a refund
Write to support@linkhiver.com from the email address on your account; the invoice number helps but is not required. You can also contact Paddle's buyer support at paddle.net. Requests inside the 14-day window are approved without our asking why. Approved refunds return to the original payment method, typically within 5–10 business days depending on your bank. Outside that window we still read every request, and duplicate charges or renewals you did not intend are refunded as a matter of course.
Your statutory rights
The guarantee above sits on top of your statutory rights and never limits them. In the European Union and the United Kingdom you have a 14-day right of withdrawal for distance contracts. In Türkiye the same 14-day right applies under Consumer Protection Law No. 6502 and the Distance Contracts Regulation; that regulation lets a seller exclude digital content once delivery has begun, and we do not invoke the exclusion — you get the 14 days either way. In Brazil, Article 49 of the Consumer Defence Code gives you 7 days to withdraw from an online purchase. Wherever you live, nothing in this policy limits the rights your local consumer law gives you.
Contact
Questions about billing, cancellations, or refunds? Write to support@linkhiver.com. We are a small team, so replies usually take a day or two rather than arriving instantly.